It's the days before PCs have arrived at the company where this pilot fish works, which means users who work with computer software are doing it via dumb terminals.

"I received a call from an end user telling me her terminal was dead," says fish. "I walked over to her desk and found a bad power supply.

"I said I would return with another terminal shortly. She asked how to get her information out of the dead terminal.

"It's not in there, I told her. Her agitated reply: 'Where did it go?!?'

"She refused to believe my explanation until I took her to the computer room and showed her the mainframe."

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